SStore Return & Refund Policy

At SStore, powered by Gushed Systems, we strive to ensure your satisfaction with every purchase, raffle prize, or service. This Return and Refund Policy outlines the guidelines for returning products from SStore Retail, LuckyWish raffles, B2B Global Sourcing, and addressing issues with Gushed Systems’ automation and electronics services. Our policy is designed to be fair, transparent, and compliant with Nigerian consumer protection laws, serving customers across Lagos, Abuja, Port Harcourt, Kano, and beyond.

This policy complements our Terms and Conditions, Rules, and Shipping and Local Delivery Policy. We may update this policy periodically, with changes effective upon posting. Please review regularly.

Shop with confidence—our hassle-free return and refund policy ensures your satisfaction across Nigeria!

1. Overview of Returns and Refunds

SStore offers returns for eligible products that are defective, damaged, or not as described. Refunds are processed promptly to your original payment method or as store credit, depending on the service. This policy applies to retail purchases, LuckyWish raffle prizes, and B2B sourcing orders, with specific considerations for Gushed Systems’ services. All returns must comply with the conditions outlined below.

2. Return Eligibility

Eligibility for returns varies by service. Below is a summary:

Service	Return Window	Eligible Reasons	Conditions
SStore Retail	7 days from delivery	Defective, damaged, not as described	Unused, in original packaging, with tags/receipt
LuckyWish Raffle Prizes	7 days from delivery	Defective or damaged	Unused, in original condition
B2B Global Sourcing	7 days from delivery	Defective, not as described	Subject to supplier agreement, original condition
Gushed Systems Services	7 days from installation	Faulty installation or equipment	Issue reported within 48 hours, verified by technician

Note: Non-defective items or items damaged due to misuse are not eligible for return. Personalized or custom orders (e.g., specific B2B products) may have stricter return conditions.

3. Return Process

To initiate a return, follow these steps:

Contact Support: Email [email protected] or call +234 123 456 7890 within the return window. Provide your order number, reason for return, and photos of the issue (if applicable).
Approval: Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) if approved.
Pack the Item: Return the item in its original packaging, including all accessories, manuals, and tags. For raffle prizes, include proof of win notification.
Ship the Item: Use the return label provided (for retail and raffle items) or follow instructions for B2B returns. Return shipping is free for defective items; otherwise, you may cover the cost.
Inspection: We’ll inspect the returned item within 3-5 business days of receipt to confirm eligibility.

For Gushed Systems’ services, contact us to schedule a technician visit for inspection before any return or refund is processed.

4. Refund Process

Once a return is approved and inspected, refunds are processed as follows:

Retail Orders: Refunded to the original payment method within 7-14 business days. Alternatively, you may choose store credit for faster processing.
LuckyWish Raffle Prizes: Defective prizes are replaced with an identical or comparable item. Refunds are issued only if a replacement is unavailable.
B2B Global Sourcing: Refunds or replacements depend on the supplier’s policy. We’ll communicate options during the return process.
Gushed Systems Services: Refunds for faulty installations or equipment are issued within 7-14 business days after verification, covering only the defective component or service.

Note: Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent). Refunds exclude any customs duties paid for B2B orders.

5. Non-Returnable Items

The following items are not eligible for return or refund:

Used, damaged, or altered products due to customer misuse.
Personalized or custom-made items (e.g., specific B2B orders or custom automation setups).
Digital products (e.g., Accounting Software subscriptions) after activation.
Items returned without prior approval or outside the 7-day window.
LuckyWish raffle contributions, unless the raffle is canceled by SStore.

6. LuckyWish Raffle-Specific Rules

For LuckyWish raffle prizes:

Prizes are returnable only if defective or damaged upon delivery.
Contact us within 48 hours of receipt to report issues, providing photos and details.
Replacements are prioritized over refunds. If a replacement is unavailable, a refund or store credit equal to the prize’s retail value may be issued.
Raffle contributions are non-refundable, except in cases of raffle cancellation (e.g., insufficient participants).

7. B2B Global Sourcing Returns

B2B returns are subject to additional conditions:

Returns must comply with the supplier’s policy, which we’ll communicate during the process.
International shipping costs for returns may be your responsibility, unless the item is defective.
Bulk orders may require partial returns, depending on the issue (e.g., only defective units).

8. Gushed Systems Automation and Electronics Returns

For automation and electronics services (e.g., CCTV, smart home systems):

Returns apply only to defective equipment or faulty installations reported within 48 hours.
A technician will inspect the issue on-site. Repairs or replacements are prioritized over refunds.
Warranty periods (typically 6-12 months) cover defective components, not customer-induced damage.

9. Customer Responsibilities

To ensure a smooth return process, you must:

Report issues within 48 hours of delivery or installation.
Provide accurate details and evidence (e.g., photos, order number).
Return items in original condition with all packaging and accessories.
Follow provided return instructions to avoid delays or rejection.

10. Contact Us

For questions or to initiate a return/refund, contact us:

We aim to respond within 48 hours. Thank you for choosing SStore and Gushed Systems for your shopping and automation needs!

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