Welcome to the SStore FAQ page! Here, we answer common questions about our services, including SStore Retail, LuckyWish raffles, B2B Global Sourcing, Shop TV, Accounting Software, and Gushed Systems’ automation and electronics services. Whether you’re shopping in Lagos, Abuja, Port Harcourt, or anywhere in Nigeria, we’re here to help you understand how to use our platforms and services effectively. If you don’t find your answer, contact us at [email protected]!
Got questions? We’ve got answers! Explore our FAQs to shop, source, and automate with confidence.
SStore is an innovative online retail platform powered by Gushed Systems, a leading electronics and automation company based in Lekki, Lagos. We offer a wide range of services, including retail shopping, LuckyWish raffles, B2B global sourcing, Shop TV, accounting software, and home automation solutions like CCTV and smart home systems.
Gushed Systems is the parent company of SStore, specializing in smart home automation, security installations, and electrical services since 2010. Based in Lagos, they provide professional solutions across Nigeria, supporting SStore’s mission to deliver quality and innovation.
We operate nationwide in Nigeria, with delivery and services available in cities like Lagos, Abuja, Port Harcourt, Kano, Ibadan, Enugu, and more. Our B2B sourcing services also connect businesses to global suppliers.
LuckyWish (luck-wish.sstore.ng) is a raffle system where you contribute a small amount to enter a draw for premium products like electronics or fashion items. Once the raffle reaches the required number of contributors, a winner is randomly selected using a secure system. Winners receive the product with free delivery.
Contributions are non-refundable unless a raffle is canceled due to insufficient participants. In such cases, we refund your contribution to the original payment method within 7-14 business days.
Winners are notified via email and SMS within 24 hours of the raffle closing. You can also check your account dashboard on luck-wish.sstore.ng for updates.
We offer a wide range of products, including electronics, fashion, home & living, beauty & health, food & beverages, sports & fitness, books & stationery, toys & games, and automotive accessories. Browse sstore.ng for our full catalog.
Delivery times vary by location: 2-5 business days in major cities like Lagos and Abuja, and 5-10 days in other areas. You’ll receive tracking information once your order ships.
Yes, you can return defective or incorrect items within 7 days of receipt, subject to our Return Policy. Contact [email protected] to initiate a return.
SStore B2B (b2b.sstore.ng) helps businesses source products from international suppliers, handling procurement, quality checks, logistics, and customs clearance. We offer over 2,000 products at wholesale prices.
Register on b2b.sstore.ng, submit your product requirements, and our team will provide a quote. Once approved, we manage sourcing and delivery to your specified address in Nigeria.
Minimum order quantities depend on the supplier and product. Details are provided during the quoting process. Contact [email protected] for specifics.
Shop TV (tv.sstore.ng) lets you watch videos and shop related products directly. It’s a unique blend of entertainment and e-commerce, accessible on mobile or desktop.
Sign up on accounting.sstore.ng to use our invoicing and financial management tools. A subscription may be required for full access, with pricing details available on the platform.
Yes, we use encryption and role-based access controls to protect your data. However, you’re responsible for maintaining accurate records and complying with tax laws.
Gushed Systems provides smart home automation, CCTV installations, fire alarms, access control, electric fences, DStv setups, intercoms, and electrical wiring. Contact us for a free consultation.
Email [email protected] or WhatsApp/Call Phone: +234 701 661 639, 08083475804 to book a consultation. Our team will assess your needs and schedule installation at a convenient time.
Yes, most installations come with a 6-12 month warranty, depending on the service. Details are provided in your service agreement.
We accept credit/debit cards, bank transfers, and mobile payments. All transactions are processed securely through trusted payment gateways.
Log in to your account on sstore.ng, go to the “Profile” section, and update your details like address, phone number, or email.
Click “Forgot Password” on the login page and follow the instructions to reset it via email or SMS.
Reach us at:
Contact our support team at [email protected] or call us. We’re here to help with any inquiry!
Thank you for choosing SStore and Gushed Systems. We’re committed to making your experience seamless and enjoyable!
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