SStore Privacy Policy

At SStore, powered by Gushed Systems, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our website (sstore.ng) and its sub-platforms, including SStore Retail, LuckyWish (luck-wish.sstore.ng), B2B Global Sourcing (b2b.sstore.ng), Shop TV (tv.sstore.ng), Accounting Software (accounting.sstore.ng), and Gushed Systems’ automation and electronics services. This policy applies to all users in Nigeria, from Lagos to Abuja, Port Harcourt to Kano, and beyond.

We strive to comply with applicable data protection laws in Nigeria and align with global best practices. By using our services, you consent to the practices described in this policy. We may update this Privacy Policy periodically, with changes effective upon posting on our website. Please review this page regularly to stay informed.

Your privacy is our priority. We handle your data with care to provide a secure and trusted experience across all SStore and Gushed Systems services.

1. Information We Collect

We collect information to provide, improve, and personalize our services. The types of data we collect include:

Personal Information: When you register, make purchases, join raffles, or use our services, we may collect your name, email address, phone number, delivery address, and payment details (e.g., bank card information).
Business Information (B2B): For B2B Global Sourcing, we collect business details such as company name, address, tax ID, and contact information for procurement purposes.
Usage Data: We collect information about how you interact with our platforms, including IP address, browser type, device information, pages visited, and time spent on our sites.
Accounting Software Data: If you use accounting.sstore.ng, we collect financial data you input, such as invoices, expenses, and payroll information, to provide the service.
Automation Service Data: For Gushed Systems’ services (e.g., CCTV, smart home installations), we may collect property details or preferences provided during consultations.
Cookies and Tracking: We use cookies and similar technologies to enhance user experience, track site performance, and deliver personalized content. You can manage cookie preferences via your browser settings.

2. How We Use Your Information

Your data is used to deliver and improve our services in the following ways:

Service Delivery: To process orders, raffle contributions, B2B sourcing requests, accounting software functions, and automation installations.
Personalization: To provide tailored product recommendations, raffle suggestions, and Shop TV content based on your preferences and browsing history.
Communication: To send order confirmations, raffle updates, delivery notifications, promotional offers, and service-related announcements via email, SMS, or phone.
Security and Fraud Prevention: To verify accounts, prevent unauthorized access, and detect fraudulent activities.
Analytics and Improvement: To analyze usage patterns, improve platform functionality, and enhance customer experience.
Legal Compliance: To comply with Nigerian tax laws, financial regulations, and other legal obligations, particularly for accounting and B2B services.

3. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share your information in the following cases:

Service Providers: With trusted partners who assist with payment processing, delivery, cloud hosting, or installation services (e.g., logistics companies, payment gateways). These providers are contractually obligated to protect your data.
B2B Sourcing Partners: For B2B orders, we share necessary details with international suppliers to fulfill procurement requests.
Legal Requirements: If required by law, court order, or regulatory authority in Nigeria, we may disclose your data to comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred to the new entity, with continued protection under this policy.

4. Data Security

We take robust measures to protect your data, including:

Encryption of sensitive information (e.g., payment details) using SSL/TLS technology.
Secure storage of data on servers with restricted access and regular security audits.
Implementation of firewalls, intrusion detection systems, and regular software updates to prevent unauthorized access.
Secure handling of accounting software data with role-based access controls.

While we strive to ensure maximum security, no system is entirely risk-free. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.

5. Your Rights

As a user, you have the following rights regarding your data, subject to Nigerian law:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your data, except where we are required to retain it for legal or operational purposes.
Restriction: Request that we limit the processing of your data in certain circumstances.
Objection: Object to the use of your data for marketing or profiling purposes.
Data Portability: Request a copy of your data in a structured, machine-readable format for transfer to another service.

To exercise these rights, contact us at [email protected]. We will respond within 30 days, subject to verification of your identity.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

Account Data: Retained while your account is active and for up to 1 year after account closure, unless required for legal purposes.
Transaction Data: Retained for 7 years to comply with Nigerian tax and financial regulations.
Raffle Data: Retained until the raffle is completed and the prize is delivered, then archived for 1 year.
Usage Data: Retained for up to 2 years for analytics purposes, after which it is anonymized.

Data no longer needed is securely deleted or anonymized to prevent identification.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Necessary for website functionality, such as maintaining your session or cart.
Performance Cookies: Collect anonymized data to improve site performance and user experience.
Marketing Cookies: Used to deliver personalized ads and track campaign effectiveness.

You can disable cookies via your browser settings, but this may limit functionality (e.g., inability to save items in your cart). We provide a cookie consent popup on our website for you to manage preferences.

8. Third-Party Links

Our platforms may contain links to third-party websites (e.g., payment gateways, supplier portals). We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing data.

9. Children’s Privacy

Our services are not intended for users under 18 without parental or guardian consent. We do not knowingly collect data from minors. If we learn that a minor’s data has been collected, we will delete it promptly. Contact us if you believe your child’s data has been collected.

10. International Data Transfers

For B2B Global Sourcing, data may be transferred to international suppliers (e.g., in China or Europe) to fulfill orders. We ensure that such transfers comply with data protection standards, using contracts or safeguards to protect your data.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on this page, and significant changes will be communicated via email or website notifications. The effective date of the current policy is September 9, 2025.

12. Contact Us

For questions, concerns, or to exercise your data rights, please contact our Data Protection Officer:

We aim to respond within 48 hours. If you are not satisfied with our response, you may contact the Nigerian Data Protection Commission for further assistance.

13. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria. Any disputes arising from this policy shall be resolved through negotiation or mediation, with exclusive jurisdiction in the courts of Lagos, Nigeria.

Thank you for trusting SStore and Gushed Systems with your data. We are committed to safeguarding your privacy while delivering exceptional services!

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