Returns, refunds and order issues

Global Source by SStore · Updated 22 October 2026

International pre-orders, wholesale sourcing and locally delivered items can have different inspection, supplier warranty and return conditions. Please ask for the applicable terms before payment; this page does not create a universal right to return every imported or customized product.

Before ordering

Confirm the model, specification, voltage, color, dimensions, intended use, MOQ, compatibility, package contents, warranty arrangement and inspection requirements. Request clarification about factory-made or customized goods, which may not be cancellable after supplier production begins.

14-day return request window

Contact us to request a return within 14 calendar days after delivery. A request is reviewed against the specific product, written quotation, condition of the goods and applicable law; customized goods, certain international sourcing orders and used items may be ineligible unless consumer rights require otherwise. Return approval and instructions must be confirmed before shipping anything back.

Reporting an issue

If your order is incorrect, incomplete, damaged or appears defective, contact SStore through your private conversation. Provide the order reference, item details, clear photos or video, visible parcel condition and a description of the problem. Please report visible delivery issues within 2–3 days where possible so that evidence can be reviewed while available. This recommended reporting period does not remove mandatory legal rights.

Review and available remedies

Depending on the confirmed order agreement, evidence and applicable law, possible remedies may include supplier assessment, replacement parts, repair, replacement, partial refund or return and refund. We will communicate the procedure, any required inspection and relevant transport costs for the specific transaction. We do not guarantee that every claim will be approved.

Refund timing and method

Where a refund is agreed, SStore will confirm the approved amount, refund route and expected processing timeline. Currency conversion, supplier recovery and payment processing may affect amounts or timing where legally permitted and previously agreed. Never provide card PINs or passwords to process a refund.

Mandatory rights

Nothing here is intended to remove consumer or other statutory rights that cannot legally be waived. The relevant law and the confirmed transaction terms will determine applicable rights and obligations.

Support

Contact the SStore sourcing team with questions before placing an order.