SStore Shipping & Local Delivery Policy

At SStore, powered by Gushed Systems, we are committed to delivering your orders quickly and reliably across Nigeria, from Lagos to Abuja, Port Harcourt to Kano, and beyond. This Shipping and Local Delivery Policy outlines how we handle deliveries for SStore Retail, LuckyWish raffle prizes, and B2B Global Sourcing orders, as well as considerations for Gushed Systems’ automation and electronics services. Our goal is to ensure your shopping experience is seamless, transparent, and tailored to Nigeria’s unique logistics landscape.

This policy complements our Terms and Conditions and Rules. We may update this policy periodically, with changes effective upon posting. Please review regularly to stay informed.

Fast, reliable, and transparent delivery—SStore brings your orders to you, wherever you are in Nigeria!

1. Overview of Shipping and Delivery

SStore offers nationwide delivery for retail orders and LuckyWish raffle prizes, as well as coordinated shipping for B2B Global Sourcing orders. Delivery timelines and costs vary based on location, product type, and service. We partner with trusted logistics providers to ensure your items arrive safely and on time. For Gushed Systems’ automation services, on-site installations are scheduled directly with our team.

2. Delivery Timelines

Delivery times depend on your location and the service used. Below is a summary:

Service	Location	Estimated Delivery Time
SStore Retail	Major Cities (Lagos, Abuja, Port Harcourt)	2-5 business days
SStore Retail	Other Cities (Kano, Ibadan, Enugu, etc.)	5-10 business days
SStore Retail	Remote Areas	7-14 business days
LuckyWish Raffle Prizes	Nationwide	2-5 business days (major cities); 5-10 business days (others)
B2B Global Sourcing	Nationwide	10-21 business days (includes international shipping and customs)

Note: Timelines are estimates and may vary due to factors like weather, public holidays, or logistics delays. You’ll receive tracking information via email or SMS once your order ships.

3. Delivery Costs

Delivery costs depend on the service, product weight, and destination:

SStore Retail: Shipping fees are calculated at checkout based on location and order size. Standard rates start at ₦1,500 for Lagos/Abuja and ₦2,500 for other regions. Free delivery may apply for orders above a certain threshold (e.g., ₦50,000), as specified during promotions.
LuckyWish Raffle Prizes: Free delivery nationwide for all raffle winners. No additional fees apply.
B2B Global Sourcing: Shipping costs are included in the quote, covering international freight, customs clearance, and local delivery. Costs vary based on product volume and destination.
Gushed Systems Services: No shipping applies for on-site installations (e.g., CCTV, smart home systems). Travel fees may apply for remote locations, quoted during consultation.

All costs are displayed in Nigerian Naira (₦) at checkout or in your B2B quote. No hidden fees are added.

4. Delivery Process

Our delivery process ensures your order reaches you efficiently:

Order Confirmation: After placing an order or winning a raffle, you’ll receive a confirmation email/SMS with order details.
Processing: Retail orders are processed within 1-2 business days. B2B orders may take 3-5 days due to sourcing. Raffle prizes are processed upon winner selection.
Shipping: Orders are dispatched via trusted logistics partners. You’ll receive a tracking number to monitor your shipment.
Delivery: Deliveries are made to the address provided at checkout. Ensure your address is accurate to avoid delays.
Receipt: You or an authorized recipient must sign for the delivery. Inspect items upon receipt and report issues within 48 hours.

5. Responsibilities of the Customer

To ensure smooth delivery, you must:

Provide a complete and accurate delivery address, including landmarks for remote areas.
Ensure someone is available to receive the package during estimated delivery times.
Verify the condition of items upon receipt. Report damages or discrepancies to [email protected] within 48 hours.
For B2B orders, confirm customs documentation and pay any applicable duties, as outlined in your quote.

SStore is not responsible for delays or non-delivery due to incorrect addresses or unavailability of the recipient.

6. Non-Delivery and Failed Deliveries

In case of non-delivery or issues:

Incorrect Address: If an incorrect address is provided, you may incur additional shipping fees for redelivery.
Failed Delivery Attempts: After 2 failed attempts, the package may be returned to our warehouse. Contact us to reschedule delivery, which may incur extra costs.
Lost Shipments: If a package is lost, we’ll investigate with our logistics partner and provide a replacement or refund within 7-14 business days.

7. International Shipping for B2B Sourcing

For B2B Global Sourcing (b2b.sstore.ng), international shipping involves:

Sourcing: Products are sourced from global suppliers (e.g., China, Europe) and shipped to Nigeria.
Customs Clearance: SStore handles customs documentation, but you are responsible for duties/taxes, as specified in the quote.
Delivery: Once cleared, products are delivered to your specified address. Timelines are 10-21 business days, depending on the supplier and product.
Quality Checks: We conduct inspections before shipping, but you must report issues within 7 days of receipt.

8. Gushed Systems Service Installations

For Gushed Systems’ automation and electronics services (e.g., CCTV, smart home systems):

On-Site Delivery: Equipment is delivered to your property during installation, coordinated by our team.
Scheduling: Contact us to schedule a consultation and installation. Travel fees may apply for locations outside major cities.
Inspection: Verify equipment upon delivery and report issues immediately to ensure warranty coverage.

9. Returns and Refunds Related to Delivery

If an item arrives damaged or incorrect:

Contact [email protected] within 48 hours with photos and details.
Return the item within 7 days, per our Return Policy.
Refunds or replacements are processed within 7-14 business days after we receive the returned item.

LuckyWish prizes are non-returnable unless defective. B2B returns are subject to supplier agreements.

10. Contact Us

For questions or issues with shipping and delivery, contact us:

We aim to respond within 48 hours. Thank you for choosing SStore for your shopping and automation needs!

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